Upgrading


The TrueSight Operations Management solution comprises various components, such as TrueSight Presentation Server, TrueSight Infrastructure Management, and so on. The upgrade flow diagram and the process table enable you to upgrade the solution smoothly.

TrueSight Operations Management upgrade process — At a glance

Upgrade process

Follow the sequence in this section to upgrade the TrueSight Operations Management environment:

Step 1: Prepare for TrueSight Operations Management upgrade

Complete the pre-upgrade tasks to ensure a successful upgrade.

Description Procedure
Complete the pre-upgrade tasks and download the installation files. Preparing to upgrade TrueSight Operations Management solution


Step 2: Upgrade Remedy Single Sign-On

Remedy Single Sign-On (Remedy SSO) acts as the authentication tool to manage tenants (realms), user groups, and users for TrueSight Presentation Server and other TrueSight components.

Description Procedure

You can upgrade Remedy SSO using one of the following deployment options:

  • TrueSight Remedy SSO
  • Remedy SSO Installer

You can upgrade Remedy Single Sign-On in standalone or high-availability mode. Both these options are available in wizard-based and silent modes.


Upgrade using one of these options

Standalone mode using the TrueSight Installer

High-availability mode using the TrueSight Installer

Standalone mode using the Remedy SSO Installer

High-availability mode using the Remedy SSO Installer


Step 3: Upgrade TrueSight Presentation Server

The TrueSight Presentation Server provides the framework and console for all TrueSight Operations Management implementations. It provides a consolidated set of views for monitoring infrastructure, real and synthetic applications, and capacity planning. It also enables you to perform functions such as role-based access control and data management.

Description Procedure

As the Presentation Server forms the hub of the operations management environment, you must upgrade it before upgrading the other licensed components.

If you had configured disaster recovery in the standalone mode earlier, use the standalone mode procedures to upgrade the Presentation Server with disaster recovery. You do not need any additional steps to enable disaster recovery again.

Disaster recovery in the high-availability mode is supported only with version 11.3.01 of the Presentation Server. Therefore, upgrading the Presentation Server in the disaster recovery and high availability mode is not supported.

Upgrade using one of these options

Standalone mode

(Applies even if you had configured disaster recovery earlier)

High-availability mode


Step 4: Upgrade TrueSight Infrastructure Management

TrueSight Infrastructure Management provides an integrated platform for service availability and performance management of your IT environment.

Description Procedure

You can upgrade Infrastructure Management Server in a standalone, high-availabilty, or OS cluster mode. The standalone option is available in wizard-based and silent modes.

Upgrade of Infrastructure Management is done in the following phases:

Phase A: Upgrading Infrastructure Management Server

Phase B: Upgrading the Integration Service and Remote Cell


Phase A – Install Infrastructure Management Server using one of these options

Standalone mode

Application high-availability mode

Upgrading the Infrastructure Management server for application high-availability

High-availability OS cluster mode

Upgrading the Infrastructure Management server in the high-availability cluster mode using the wizard

Disaster recovery mode

Upgrading Infrastructure Management in the disaster recovery mode

Phase B – Install Integration Service and Remote Cell using one of these options


Step 5: Upgrade TrueSight App Visibility Manager

TrueSight Application Visibility Manager enables application monitoring so that IT Operations can proactively detect and isolate application performance issues from the end-user perspective before they negatively impact business reputation and revenue.

The Application Visibility Manager and Synthetic Transaction Execution Adapter (TEA) agent licenses are separate. The Application Visibility Manager license does not entitle the TEA Agent license, and vice-versa.

Description Procedure

Upgrade of Application Visibility Manager is done in two phases:

  • Phase A: Upgrading the App Visibility server
  • Phase B: Upgrading the licensed agents

Phase A – Upgrade App Visibility Server using one of these options

Standalone mode

High-availability mode

Phase B – Upgrade the licensed agents

Task 1 – Upgrade the App Visibility agent

Task 2 – Upgrade the Synthetic TEA Agent


Step 6: Upgrade Real End User Experience Monitoring Software Edition

Real End User Experience Monitoring can be used to support your business needs such as: ensuring customer satisfaction by proactively monitoring web application performance and availability from the end-user perspective, measuring service levels, identifying web application problems before customers call for help, and diagnosing and restoring services faster.

Real End User Experience Monitoring Version Notes

11.0.00.002 is the latest version of the component and is compatible with TrueSight Operations Management version 11.3.01.

The upgrade procedures below can be used only to upgrade from 10.5 or 10.7 version to 11.0.00 version. If needed, you can apply Fix Pack 2 on top of 11.0.00 version.

Description Procedure

You can upgrade the Real End User Experience Monitoring Software Edition and Cloud Probe in wizard-based or silent mode.

Upgrade of Real End User Experience Monitoring Software Edition is done in three phases:

  • Phase A: Upgrading of Real End User Experience Monitoring Software Edition
  • Phase B: Upgrading of Cloud Probe

Phase A – Upgrade Real End User Experience Monitoring Software Edition using one of these options

Phase B – Upgrade Cloud Probe using one of these options


Step 7: Upgrade TrueSight IT Data Analytics

TrueSight IT Data Analytics provides a data mining framework for semi-structured and structured machine data such as logs and events.

Description Procedure

TrueSight IT Data Analytics can be upgraded in single server or multiple server environments.

You can upgrade the product using the wizard-based or the silent mode.

In a single server environment, you can perform a Typical or a Custom upgrade. In a multiple server environment, you must perform a Custom upgrade, which allows you to authenticate users using Remedy Single Sign-On (Remedy SSO).

Upgrade using one of these options

Single server environment

Multiple server environment

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Comments

  1. Pradeep Pt

    while clicking on this link,-> Upgrading TrueSight IT Data Analytics in a single server environment using the wizard, it is redirecting to the same page..

    Feb 26, 2019 08:03
    1. Mukta Kirloskar

      Hello,

      The link is now fixed. Please check.

      Thank you.

      Feb 26, 2019 08:58