2021 enhancements

Review the BMC Helix Dashboards enhancements made available during 2021 for features that will benefit your organization and to understand changes that might impact your users.

March 17, 2021

Obtain data from multiple sources in a single dashboard

You can now use the BMC Cross-tab visualization to create dashboards that can obtain data from multiple sources.

You can use this visualization with the Service Management query.

For more information, see Using the BMC Cross-tab visualization to build panels.


View out-of-the-box dashboards for BMC applications

With the new out-of-the-box dashboards, you can now view data from the following applications:

  • BMC Helix Incident Management
  • BMC Helix Virtual Agent

For more information, see Viewing out-of-the-box dashboards.

For information about BMC Helix Incident Management and BMC Helix Virtual Agent, see the following documentation:

  • BMC Helix Incident Management documentation
  • BMC Helix Virtual Agent documentation


View the out-of-the-box dashboard for BMC services

With the new Service dashboard, you can now view data obtained from BMC services in BMC Helix Operations Management and BMC Helix Incident Management.

For more information, see Service dashboard.


Use new query types to create dashboards

The following query types are now available:

  • Log: With this query type, you can create dashboards to obtain the BMC Helix Log Analytics data. 
  • Service Management: With this query type, you can obtain data from multiple sources in a single dashboard. You can obtain data from different service management applications, such as BMC Helix Incident Management including Smart IT, BMC Helix Virtual Agent, Custom AR and IS application.

For more information, see Service Management query.


Obtain data for BMC Helix Capacity Optimization

You can now use the Metric query to obtain data from BMC Helix Capacity Optimization.

For more information, see Metric query.



Add and configure a new data source

You can add and configure a new data source to obtain data from the data stores in your environment. 

For more information, see Adding and configuring a data source



February 05, 2021

Experience enhanced performance in the Metrics Data dashboard

The out-of-the-box Metrics Data dashboard is now enhanced to load only 500 events at a time, resulting in improved performance.

For more information, see BMC Helix Operations Management Metrics Data dashboard.



January 15, 2021

Use a new data source name for BMC Helix

The name of the BMC Helix ADE data source is now changed to BMC Helix. You can use this data source while creating queries.

For more information about creating queries, see Configuring dashboards, panels, and queries.



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