Service Request Overview dashboard
Example: Service Request Overview dashboard
John, the service delivery manager, wants to know how many active and failed requests were logged the previous day. He accesses the Service Request Overview dashboard to get the data for the previous day.
The following image shows the Service Request Overview dashboard with sample data:
To view the dashboard
- Log into BMC Helix Dashboards.
- On the navigation pane, hover your mouse over the Dashboards icon
and click Manage.
- Click the Helix ITSM folder and then click Request Overview Dashboard.