Remedy Deployment 18.05

Install a fresh deployment of the Remedy platform and applications, including Action Request System, Remedy IT Service Management, BMC CMDB, Remedy Single Sign-On, and other components. Or upgrade from Remedy version 7.6.04 to version 20.02. Learn more in Getting-started.

Release notes and notices Updated 25 Apr 2024

Learn what’s new or changed for BMC Remedy ITSM 18.05, including new features, urgent issues, documentation updates, and fixes or patches.

Note

This section only includes information about changes since the most recent release of BMC Remedy IT Service Management (ITSM) Suite. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for both versions 8.0 and 8.1.

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The release notes in this documentation are specific to install and upgrade. For complete release notes, refer to the product documentation of the respective component.

Date	Title	Summary
March 30, 2020	Discontinued support for SAP Crystal Reports integration with Remedy AR System.	Starting with the obsolescence date (March 30, 2020) of SAP Crystal Reports integration with Remedy AR System, BMC does not support this integration and BMC is no longer contractually entitled to distribute the SAP Crystal Reports Viewer software. For more information, see Deprecated-features.
May 31, 2018	18-05-enhancements	This release provides enhancements introduced in the platform and application components.

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Planning Remedy installation or upgrade planning, deployment information, and performance tuning. See more		Preparing Pre-installation and pre-upgrade tasks. See more
Installing (On-premises only) Install the Remedy AR System platform or ITSM applications and perform initial system configuration, migration of data, and deployment of shared services. See more		Upgrading (On-premises only) Upgrade the Remedy AR System platform or ITSM applications and migrate data based on the latest system requirements and software. See more
Troubleshooting Resolve common issues or errors, review logs, or contact Support. See more

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FAQs and additional resources

The following list provides links to the individual product documentation, where FAQs and other links to important information outside the are available

FAQs and additional resources in the BMC Remedy Action Request System documentation
FAQs and additional resources in the BMC Atrium Core documentation
FAQs and additional resources in the BMC Remedy IT Service Management Suite documentation
FAQs and additional resources in the BMC Service Request Management documentation
Additional resources in the BMC Service Level Management documentation

Remedy Deployment 18.05