Benchmarking results for BMC Remedy Single Sign-on 18.08
BMC Remedy Single Sign-on (RSSO) is a product of the BMC Remedy ITSM suite. RSSO supports SSO integration of the AR Platform with other authentication products such as LDAP, SAML, KERBEROS.
This topic covers the Remedy Single Sign-on (RSSO) 18.08 benchmark, where the RSSO is deployed as in independent service.
Test Environment
BMC built a dedicated setup for RSSO benchmarking. All the hardware, except the database server, are virtualized. Each virtual machine (VM) hosts a deployed instance.
The following table describes servers in this setup:
Server | Number of server | Machine | OS |
|---|---|---|---|
Remedy RSSO server 18.08 | 1 | VM with 4 vCPU 12 GB RAM | CentOS 7.1 |
Remedy AR server 18.08 | 1 | VM with 8 vCPU 16 GB RAM | Windows Server 2008 R2 Enterprise |
Remedy Mid Tier 18.08 | 1 | VM with 4 vCPU 12 GB RAM | CentOS 7.1 |
Microsoft SQL server 2012 | 1 | Physical machine with 20 cores 512 GB RAM | Windows 2012 |
BMC-Remedy-Single-Sign-On-performance-benchmark-configuration-settings-for-18-08 describes the BMC Remedy SSO server configuration settings that were used.
BMC measured Remedy SSO server response time and throughput for the following scenarios:
Scenario | Workload description | Server Authentication Rate |
|---|---|---|
A | 540 users with every user login (and logout) with AR Authentication | 20 requests/second |
RSSO performance load testing results summary
Workload Description | RSSO Authentication - Response Time (second) | Average % of CPU Utilization | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Scenario | Total Named | login/sec | logout/sec | Average | Min | Standard | 90th Percentile | 95th Percentile | RSSO | Mid Tier | AR | Database |
A | 540 | 20 | 20 | 0.09 | 0.05 | 0.13 | 0.11 | 0.13 | 8.6% | 19.2% | 55.8% | 2.93% |
Note
- Timings reported above are server response times, excluding web browser rendering time. BMC used the Micro Focus Silk Performer product as the load driver to simulate the concurrent online users load. The Silk Performer tool measured the server response times from the client's perspective, i.e., from the time the HTTP request is issued to the time the HTTP response is received from the server. The response time for RSSO Authentication is recorded as shown below during the load test.
- For the given configurations deployed with Remedy 18.08 RSSO we can achieve 20 Authentication requests per second with 0.09 second average server response time and 8.6% CPU utilization.