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BMC Helix Innovation Suite Knowledge Management 26.2

 BMC Helix Innovation Suite Knowledge Management (ISKM)  is a centralized, modern knowledge management solution built on the BMC Helix Innovation Suite. ISKM helps organizations create, govern, and deliver trusted knowledge at scale. It supports efficient self-service, faster issue resolution, and consistent knowledge experiences across IT and enterprise service workflows.

Release notes and notices Updated 23 Apr 2026

Learn what’s new or changed for BMC Helix Innovation Suite Knowledge Management version 26.2, including new features, urgent issues, documentation updates, and fixes or patches.

Related topics

Known and corrected issues

Support information

Date

Summary

Reference

April 22, 2026

Enhancements available in 26.2:

  • Migrate knowledge articles from BMC Helix ITSM: Knowledge Management

  • Define filters to control article search results

  • Use BMC Helix Innovation Suite Knowledge Management as a knowledge source for BMC HelixGPT capabilities

  • Access and associate knowledge articles in Smart Recorder and Live Chat

  • Speed up knowledge article updates with bulk actions

  • Share knowledge articles from BMC Helix Innovation Suite Knowledge Management

  • View linked tickets from a knowledge article

  • Enable locale-specific search results

26.2 enhancements and patches
March 2, 2026No new features or updates in 26.1.0126.1 features
January 30, 2026

Enhancements available in 26.1:

  • Use BMC Helix Innovation Suite Knowledge Management as the Knowledge Provider for BMC Helix ITSM

  • Create knowledge articles from incidents by using Knowledge Curator

  • Validate knowledge articles by using Knowledge Curator

  • (Available for logged-in users only) Get help faster with DocuAssistant

  • Create and access knowledge articles from Smart IT navigation bar

26.1 features

Agentic AI capabilities in BMC Helix Innovation Suite Knowledge Management

Use AI agents that streamline essential knowledge management tasks and provide intelligent assistance to help maintain accuracy and consistency across the knowledge base.

Setting up and going live

As an administrator, set up BMC Helix Innovation Suite Knowledge Management as a knowledge provider for BMC Helix ITSM.

Developing knowledge articles

Use BMC Helix Innovation Suite Knowledge Management to create and publish knowledge articles.

Managing knowledge sets and knowledge templates

Learn how you can create knowledge sets and knowledge templates that enable service desk or case agents and administrators to create and work with knowledge articles.

Administering

Set up users and assign permissions, manage and maintain ISKM after it is configured, and enable the Knowledge Curator agent.

Troubleshooting

Resolve common issues or errors, review logs, or contact Support.
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Related documentation

See the documentation of products related to BMC Helix Innovation Suite Knowledge Management.

 

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BMC Helix Innovation Suite Knowledge Management 26.2