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Release notes and notices

Learn what’s new or changed for BMC Helix Innovation Suite Knowledge Management version 26.2, including new features, urgent issues, documentation updates, and fixes or patches.

Related topics

Known and corrected issues

Support information

Date

Summary

Reference

April 22, 2026

Enhancements available in 26.2:

  • Migrate knowledge articles from BMC Helix ITSM: Knowledge Management

  • Define filters to control article search results

  • Use BMC Helix Innovation Suite Knowledge Management as a knowledge source for BMC HelixGPT capabilities

  • Access and associate knowledge articles in Smart Recorder and Live Chat

  • Speed up knowledge article updates with bulk actions

  • Share knowledge articles from BMC Helix Innovation Suite Knowledge Management

  • View linked tickets from a knowledge article

  • Enable locale-specific search results

26.2 enhancements and patches
March 2, 2026No new features or updates in 26.1.0126.1 features
January 30, 2026

Enhancements available in 26.1:

  • Use BMC Helix Innovation Suite Knowledge Management as the Knowledge Provider for BMC Helix ITSM

  • Create knowledge articles from incidents by using Knowledge Curator

  • Validate knowledge articles by using Knowledge Curator

  • (Available for logged-in users only) Get help faster with DocuAssistant

  • Create and access knowledge articles from Smart IT navigation bar

26.1 features

 

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BMC Helix Innovation Suite Knowledge Management 26.2