How BMC Remedy AR System products and related products enable additional value and BSM

The core BMC Remedy Action Request System (BMC Remedy AR System) products are the foundation for the BMC Remedy product line. These BMC Remedy products and features add functionality to the core BMC Remedy AR System environment:

• BMC Remedy Distributed Server Option (DSO) — Enables you to send and receive data from forms that reside on physically separate servers. See Distributed environments provide scalability and How-BMC-Remedy-Distributed-Server-Option-manages-distributed-business-requests.
• BMC Remedy Encryption Security products — Enable the BMC Remedy AR System server and its clients to communicate securely over a network by encrypting the messages sent between them. See How-Remedy-Encryption-Security-enables-secure-communication-between-the-client-and-server.
  • BMC Remedy Encryption Standard Security is built into the BMC Remedy products.
  • (Optional) BMC Remedy Encryption Performance Security and BMC Remedy Encryption Premium Security are sold separately. The optional encryption products provide a higher level of security than standard encryption. They also enable you to comply with Federal Information Processing Standards (FIPS ) 200. All BMC Remedy Encryption Security products use third-party encryption technology software developed by the OpenSSL Project for use in the OpenSSL toolkit (see http://www.openssl.org/).
• BMC Remedy Full Text Search (FTS) — Provides a search mechanism that is typically much faster than the native database searching functionality for searching in long text fields. FTS is the only search method available in BMC Remedy AR System for searching text within documents that are attached to requests. See Performing-searches-with-FTS.
• BMC Remedy Migrator — Provides a fast, easy way to move forms and applications between BMC Remedy AR System servers, servers and files, or files. This tool helps you transfer data and workflow objects from a development environment to a production server, while ensuring the integrity of all migrated changes. See Performing-migrations.
• BMC Remedy Single Sign-On (RSSO) - The Remedy SSO is a light web application that helps in providing single sign on and single sign off. You can deploy the Remedy SSO web application on the same infrastructure as the AR Remedy Mid Tier. The Remedy SSO is easier to deploy, configure, and maintain. It can be deployed in the failover cluster which allows adding or removing the nodes easily on demand. See BMC Remedy SSO overview.

BMC Atrium products

Together, BMC Remedy AR System and BMC Atrium Core provide the foundation for BMC Business Service Management (BSM) solutions. The following BMC Remedy AR System-based BMC Atrium Core components address the recommendations for configuration management. These products also support IT Infrastructure Library (ITIL) defined processes such as, change and service management. For more information, see BMC Atrium Core.

• BMC Atrium Configuration Management Database
• BMC Atrium Integrator
• BMC Product Catalog

Although not based on BMC Remedy AR System, the following BMC Atrium applications provide powerful visualization, decision support, and data discovery capabilities. They are pre-integrated with BMC solutions for BSM and are ready to use out of the box.

• BMC Analytics for BSM
• BMC Dashboards for BSM
• BMC Discovery Solution

BMC Remedy AR System-based solutions

The following BMC Remedy solutions for IT service and customer relationship management are built on BMC Remedy AR System platform:

• BMC Remedy IT Service Management (ITSM) Suite — Offers a complete, integrated solution to technology life cycle management. The suite applications compress business cycles with custom routing of approvals and consistent enforcement of business rules. For more information, see BMC Remedy IT Service Management Suite. The suite includes:
  • BMC Asset Management — Enables IT to track and manage enterprise configuration items (CIs) and their changing relationships throughout the entire asset life cycle. See BMC Asset Management.
  • BMC Change Management — Enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology — in real time and into the future. See BMC Change Management.
  • BMC Service Desk (includes BMC Remedy Incident Management and BMC Remedy Problem Management) — Uses automated, ITIL-compliant incident management and problem management processes to help IT organizations respond quickly and efficiently to conditions that disrupt critical services. See BMC Service Desk
  • BMC Service Level Management — Provides a way to review, enforce, and report on the level of service provided to ensure that adequate levels of service are delivered in alignment with business needs at an acceptable cost. See BMC Service Level Management.
• BMC Service Request Management — Enables IT to define its services, publish them in a Service Catalog, and give users self-service options, which reduce the requests that must be handled by service desk support staff. See BMC Service Request Management.
• BMC Knowledge Management — Gives call center support staff easy access to a vast array of information needed to resolve problems. See BMC Knowledge Management.

BMC HR Case Management

BMC HR Case Management is a tool for HR agents designed to replace outdated technologies, and complicated manual processes. BMC HR Case Management automates services delivery, and enables easy communication on cases. Using BMC HR Case Management:

• HR Administrators create solutions that are a set of tasks and information needed to resolve cases
• HR agents work on HR requests opened by employees using BMC MyIT, and on cases opened by HR agents on behalf of employees.

For more information, see BMC HR Case Management.

Other BMC products

Many other BMC products such as, TrueSight Orchestration, BMC Service Impact Manager, and BMC Performance Manager integrate with BMC Remedy AR System or applications based on BMC Remedy AR System. Together, these products provide a complete solution to BSM.

For more information about these products and solutions, see the BMC Software website at http://www.bmc.com.