Licensing overview
The BMC Helix Innovation Suite licensing grants the legal use of BMC Helix Innovation Suite and is necessary for performing unlimited operations that change the database; for example, creating or updating requests, and developing applications.
How licensing affects access control
In addition to obtaining a license to run the BMC Helix Innovation Suite and other components, you must specify a license type for each user. BMC Helix Innovation Suite includes a setting that enables you to permit users who are not recognized users to access BMC Helix Innovation Suite applications as a member of the Public Group. For more information, see User-and-group-access-overview.
Although licensing is not a component of access control, licensing can affect a user's ability to perform an operation that you grant the user permission to perform. For example, if a user is a member of a group that has Change permission to a field but you did not give the appropriate write license, the user cannot change the field.
Licensing model
The following list describes the licenses you can assign to users to access BMC Helix Innovation Suite and its applications:
- Users with administrator permissions and AR Fixed license can access and use BMC Helix Innovation Studio, create and modify codeless applications in BMC Helix Innovation Studio.
- Users without administrator permissions and Floating license can access and use BMC Helix Innovation Studio, access, create, modify, and delete BMC Helix Innovation Studio application data.
- Users without administrator permissions and Read license can access and use BMC Helix Innovation Studio, access, create, modify, and delete BMC Helix Innovation Studioapplication data that they have created.
- Users without administrator permissions and Restricted Read license can access and use BMC Helix Innovation Studio, access and create BMC Helix Innovation Studio application data that they have created, but the users cannot modify any data, including their own.
- Users with AR Floating, Read, or Restricted Read license can use the deployed BMC or Partner applications.
- Users with business analyst permissions and AR Fixed license can access BMC Helix Innovation Studio applications that they can access and tailor.
- Custom applications do not require any application license. Users with Fixed, Floating, or Read licenses can access the custom applications.
Consult the following topics for information about licensing for on-premises customers:
Understand licensing
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- Remedy and BMC Helix ITSM License entitlements on BMC Communities.
Maintain licenses
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Obtain license keys
- BMC Support Licensing and Passwords on the BMC Support page.
- Requesting a trial or temporary license for AR System server from the BMC Support page knowledge article.
- Requesting a permanent license for AR System server from the BMC Support page knowledge article.
Report and track licenses
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Set up licenses
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