BMC Helix Innovation Suite 23.3


BMC Helix Innovation Suite 23.3

BMC Helix Innovation Suite, a single-tenant platform that helps you to develop, build, deploy, and use applications on cloud (SaaS) and on-premises environments. It also helps you to create and automate many business processes without learning a programming language or complex development tools.

BMC Helix Innovation Suite requires fewer resources and improves integration between components. 

Release notes and notices Updated 07 Feb 2025

Learn what’s new or changed for BMC Helix Innovation Suite 23.3 including new features, urgent issues, documentation updates, and fixes or patches.

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The following updates have been added since the release of the space:

Date

Summary

Reference

December 3, 2024

Issues that were corrected by 23.3.04 and issues that remain open

Patch 4 for version 23.3 is available for on-premises customers. The following updates are available in this patch:

  • Use updated support for the technology stack
  • Support for the enterprise version of F5 NGINX Plus Ingress Controller
  • Updated support for PostgreSQL and Microsoft SQL Server database versions
  • Support for case-sensitive database
  • Support for data security with key encryption key (KEK)
  • Support for Microsoft SQL Server database in the database refresh pipeline
  • Support for service mesh
  • Support for Proxy server
  • Improvements to HelixGPT chat component
  • Enhance application Shell to support HelixGPT-based global search
  • Customize styling attributes in the Tab panel component
  • Create associations between record definitions by using existing fields
  • Horizontal scroll bar to view additional columns in the record grid
  • Usability enhancements for PWA screens
  • Accessibility enhancements for PWA screens

November 25, 2024

Issues that were corrected by 23.3.04 and issues that remain open

Patch 4 for version 23.3 is available for SaaS subscribers. The following updates are available in this patch:

  • Improvements to HelixGPT chat view component
  • Enhance application Shell to support HelixGPT-based global search
  • Customize styling attributes in the Tab panel component
  • Create associations between record definitions by using existing fields
  • Horizontal scroll bar to view additional columns in the record grid
  • Usability enhancements for PWA screens
  • Accessibility enhancements for PWA screens

October 1, 20241

Issues that were corrected by 23.3.03 and issues that remain open

Patch 3 for version 23.3 is available for on-premises customers. The following updates are available in this patch:

  • Use updated support for the technology stack:
    • Kubernetes version 1.30
    • Nginx Ingress Controller version 1.11.1
    • Helm version 3.15
  • Support for the enterprise version of F5 NGINX Plus Ingress Controller
  • Updated support for PostgreSQL and Microsoft SQL Server database versions
  • Support for case-sensitive database
  • Support for data security with key encryption key (KEK)
  • Support for Microsoft SQL Server database in the database refresh pipeline
  • Support for service mesh
  • Support for Proxy server
  • Leverage the generative AI capabilities in your application by using HelixGPT chat component
  • Get streamed responses from BMC HelixGPT
  • Redirect to the Mid Tier login page after session expiry for improved data security
  • Access BMC Helix Innovation Studio data from applications built in Developer Studio
  • Better accessibility on PWA screens 
  • Better usability with relative dates on Service Level Agreement progress bar

August 15, 2024

Issues that were corrected by 23.3.03 and issues that remain open

Patch 3 for version 23.3 is available for SaaS subscribers. The following updates are available in this patch:

  • Leverage the generative AI capabilities in your application by using HelixGPT chat component
  • Get streamed responses from BMC HelixGPT
  • Redirect to the Mid Tier login page after session expiry for improved data security
  • Access BMC Helix Innovation Studio data from applications built in Developer Studio
  • Better accessibility on PWA screens 
  • Better usability with relative dates on Service Level Agreement progress bar

May 22, 2024

Issues that were corrected by 23.3.02 and issues that remain open

Patch 2 for version 23.3 is available for SaaS subscribers. The following updates are available in this patch:

  • Control data security by bringing in your Key Encryption Key (KEK)
  • A tutorial to build a sample application by using BMC Helix Innovation Studio

March 22, 2024

Issues that were corrected by 23.3.01 and issues that remain open

Patch 1 for version 23.3 is available for on-premises customers. The following updates are available in this patch:

  • Install BMC Helix Service Management in an air-gapped environment
  • Simplify configurations and data replication by using the database refresh pipeline
  • Improve BMC Helix Innovation Suite database performance by using a separate database for reporting
  • Utilize updated support for the technology stack
  • Migrate Elasticsearch data to OpenSearch
  • Install additional products for on-premises installation
  • Use additional deployment size
  • Enable users to e-sign documents
  • Obtain a license usage report through the licensereport REST API endpoint
  • Set the size of the webhook payload to improve reliability
  • Automate processes by using content packages
  • Group options in collapsible and accordion panes on PWA screens
  • Filter the Company and Line of Business lists in Knowledge access mapping
  • Access the upgraded BMC Helix Knowledge Management by ComAround interface from BMC Helix ITSM or BMC Helix Business Workflows

March 8, 2024

Issues that were corrected by 23.3.01 and issues that remain open

Patch 1 for version 23.3 is available for SaaS subscribers. The following updates are available in this patch:

  • Enable users to e-sign documents
  • Obtain a license usage report through the licensereport REST API endpoint
  • Set the size of the webhook payload to improve reliability
  • Automate processes by using content packages
  • Group options in collapsible and accordion panes on PWA screens
  • Filter the Company and Line of Business lists in Knowledge access mapping
  • Access the upgraded BMC Helix Knowledge Management by ComAround interface from BMC Helix ITSM or BMC Helix Business Workflows

December 8, 2023

Issues that were corrected by 23.3 and issues that remain open

Enhancements available in 23.3:

  • Share your predefined view presets
  • Improve usability with dropdown buttons
  • Create search filters for BMC Helix Digital Workplace Advanced
  • Create search tags to return knowledge articles based on custom processes
  • Automate Google Cloud Platform resource provisioning with ease
  • Find information about folders and subfolders created in BMC Helix Knowledge Management by ComAround
  • Migrated article links point to articles in BMC Helix Knowledge Management by ComAround
  • Select a row-level security algorithm for fast data retrieval
  • Unified documentation space for BMC Helix Innovation Suite

1. The BMC Helix Service Management 23.3.03 on-premises release, which was generally available on October 1, has now transitioned to a controlled availability release. 

Using

As an end user, navigate the BMC Helix Innovation Suite interface, create and manage reports, work with approval requests.

Setting up and going live

As an administrator, set up BMC Helix Innovation Suite and tailor the environment according to your organizational requirements.

Securing BMC Helix Innovation Suite

As an administrator, secure the BMC Helix Innovation Suite by configuring firewalls, encrypting the system, and setting up passwords.

Administering

As an administrator or security administrator, set up user accounts and manage and maintain the system after it is installed and configured.

Enabling services

As an administrator, enable services to leverage operational benefits of BMC Helix Innovation Suite.

Developing applications by using BMC Helix Innovation Studio

Develop codeless applications with minimal programming.Develop code-based applications by using the BMC Helix Innovation Studio SDK, and Maven archetypes to extend BMC Helix Innovation Studio to create custom components, custom REST APIs, and so on.If you are a Developer, this is a good place to start.

Developing an API program

As a developer or application programmer, integrate AR System forms with any third-party application by using REST API.

Integrating

As an administrator, set up integrations with other BMC products or third-party software.

Troubleshooting

Resolve common issues or errors, review logs, or contact BMC Support.
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PDFs and videos

Get a list of all the videos, API documentation, and a PDF version of the BMC Helix Innovation Suite documentation.

FAQ

Find answers to the most frequently asked questions about BMC Helix Innovation Suite.

Related documentation

See the documentation of products related to BMC Helix Innovation Suite.