Remedy Service Desk 20.02
Remedy Service Desk uses automated, ITIL-compliant incident management and problem management processes to help IT organizations respond quickly and efficiently to conditions that disrupt critical services.
The mission of the Incident Management process is to resolve incidents as quickly as possible in a prioritized fashion. Incidents typically represent service disruptions for users. The problem management process focuses on determining the root cause of a problem to minimize the number of incidents an organization has to handle. and on using the change management process to correct the root cause. Remedy Service Desk provides a single point of contact for user requests, user submitted incidents, and infrastructure-generated incidents.
Date | Title | Summary |
|---|---|---|
October 23, 2022 | This patch release contains defect fixes and updates for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator). | |
October 6, 2020 | This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator). | |
August 28, 2020 | This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) and includes updates to replace the Flash-based capabilities in the Remedy ITSM suite. | |
February 21, 2020 | Enhancements to Remedy Service Desk are:
For the Remedy IT Service Management Suite enhancements, see Remedy IT Service Management Suite enhancements. |
As a developer, develop incident management and problem management integrations. | ||
As an administrator, manage configuration items and archive Remedy Service Desk records. | As an administrator, set up integrations with other BMC products or third-party software. | |
This topic provides information that supplements the BMC Service Desk documentation. It contains the following sections:
Frequently asked questions
This section provides answers to frequently asked questions (FAQs) about BMC Service Desk.
I’d like a PDF of just selected information. How can I do that?
The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.
Creating PDF exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF
- Click the Export icon in the upper-right.
- From the Export menu, select PDF.
- Follow the prompts for page selection and other options.
- Click Export.
Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.
Additional resources from BMC
The following BMC sites provide information outside of the BMC Service Desk documentation that you might find helpful:
- BMC Service Desk, BMC Communities
- BMC Service Desk Support, BMC Service Desk Support page
- BMC Customer Support, BMC Communities
- Search the BMC Support Knowledge base, filter your searches using Incident Management or Problem Management in your search term
- BMC Service Desk learning path, BMC Educational Services
- BMC Service Desk offerings, high level product information
- BMC Remedy IT Service Management Suite, high level product information
- Documentation for related products: