This documentation supports the 20.02 version of Remedy Asset Management.To view an earlier version, select the version from the Product version menu.


Remedy Asset Management 20.02

The Remedy Asset Management application enables IT professionals to track and manage enterprise configuration items (CIs) — and their changing relationships — throughout the entire asset life cycle. Remedy Asset Management tracks contracts, financial costs, software licenses, outage indicators, and more for the CI information stored within the BMC CMDB application. Remedy Asset Management is integrated with the other applications in the Remedy ITSM Suite and BMC Helix ITSM service and offers flexibility to support customized business processes.


Release notes and notices Updated 26 Oct 2022

Learn what’s new or changed for Remedy Asset Management version 20.02, including new features, urgent issues, documentation updates, and fixes or patches. 
The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy 20.02 release.

Note

This section only includes information about changes since the most recent release of Remedy Asset Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1, 18.05, 18.08, 19.02, 19.08, and 19.11.

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Date

Title

Summary

October 23, 2022

This patch release contains defect fixes and updates for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator).

October 6, 2020

This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) .

August 28, 2020


Important

Patch 2 for version 20.02is available. You must directly upgrade from version 20.02 to Patch 2 (20.02.02) of Remedy IT Service Management Suite.

This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) and includes updates to replace the Flash-based capabilities in the Remedy ITSM suite.

February 21, 2020

For  Remedy IT Service Management Suite enhancements, see Remedy IT Service Management Suite enhancements.

Using

As an end user, access and navigate the interface, modify your application preferences, and work with reports.

Developing

As a developer, configure Web Services and develop integrations.

Administering

As an administrator, configure Remedy Asset Management.

Integrating

As an administrator, set up integrations with other BMC products or third-party software.

Troubleshooting

Resolve common issues or errors, review logs, or contact Support.

Planning

(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements.

Installing

(On-premises only) Install and perform initial system configuration.

Upgrading

(On-premises only) Upgrade based on the latest system requirements and software.


PDFs

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Additional resources

The following BMC sites provide information outside of the BMC Asset Management documentation that you might find helpful:

The following site, which is not created or endorsed by BMC, also provides information that you might find helpful:

  • The Action Request System discussion list, ARSLIST

 

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