25.4 enhancements and patches
Review the BMC Service Request Management 25.4 enhancements for features that will benefit your organization and understand the changes that might impact your users.
Version | SaaS | On premises | Fixed issues | Updates |
|---|---|---|---|---|
25.4.00 | ✅️ |
| Not applicable |
25.4.00
Track approval details for service requests in BMC Helix ITSM managed through Digital Workplace
As a service desk agent using BMC Helix ITSM, view the approvers and the reason for approval or rejection of service requests managed in Digital Workplace(DWPC). By using this capability, you can view the approval details in a single interface without moving away from BMC Helix ITSM, which saves your time and effort for other critical tasks.
For more details, see Submitting service requests for customers.
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