BMC Service Request Management 25.2
BMC Service Request Management enables IT and other business departments to easily define available services, publish those services in a service catalog, and automate fulfillment of those services. BMC Service Request Management works with other Service Management applications and manages the entire process, from submission to completion.
Release notes and notices
Updated 24 Jun 2025
Date | Summary | Reference |
|---|---|---|
| June 23, 2025 | Patch 2 of release 25.2 is available for SaaS customers. | 25.2 enhancements and patches |
| June 3, 2025 | Patch 1 of release 25.2 is available for on-premises customers. | 25.2 enhancements and patches |
| May 27, 2025 | Multiple issues corrected | 25.2 enhancements and patches |
| April 15, 2025 | Multiple issues corrected | 25.2 enhancements and patches |
As a service agent, submit, view, and manage requests in BMC Service Request Management. As a Work Order manager and assignee, perform various tasks on Work Orders in BMC Service Request Management. As a catalog manager, build a service catalog in BMC Service Request Management. | ||
As an administrator, set up BMC Service Request Management for your company. | As an administrator, perform configuration and administration tasks in BMC Service Request Management. | |
As an administrator, set up integrations with other BMC products or third-party software. | As an administrator, workflow developer, or consultant, extended and customize BMC Service Request Management through Advanced Interface Forms or SOAP web services. | |
Communities  | Knowledge Base  | Videos  | Education  |
Get a list of all the videos and a PDF version of the BMC Service Request Management documentation. | See the documentation of products related to BMC Service Request Management. |
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