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Warning
Helix documentation is moving from docs.bmc.com to docs.helixops.ai

Key pages will redirect to the new domain on May 26, 2026. However, some legacy documentation links will not be redirected. 

In-product help links might not work after migration as we transition and update them within the product.

For any queries, reach out to IX-Support@helixops.ai.

Information
This documentation supports the 22.1 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

Configuring social collaboration

Users can receive notifications via external notification applications such as Twitter or RSS feeds. As an administrator, you need to enable the functionality.

To enable Twitter notification and RSS feed functionality

  1. Select Application Administration Console > Custom Configuration > Foundation > Advanced Options > System Configuration Settings - System Settings.
  2. Click Open.
  3. Select the Social Collaboration functionality to enable:
    • Enable Notification via Twitter
    • Enable RSS Feed
  4. Click Save.
    For your changes to take effect, log out and log on again.

Tasks for configuring social collaboration

For users to be able to receive notifications, you must perform the following tasks:

For information about using social collaboration features, see Receiving-BMC-Helix-ITSM-broadcasts-in-RSS-Feeds-and-on-Twitter.


 

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BMC Helix ITSM 22.1