Administering
As an administrator, consult the following topics to learn how you can administer different aspects of BMC Service Request Management.
Configuring the Request Entry console
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Configuring popular servicesConfiguring preferences and rules for the Request Entry consoleConfiguring quick linksConfiguring service request query exclusionsConfiguring the Request Entry console to display the service catalog and provide self-serviceGenerating URLs that open the Request Entry console in context
Setting up Work Order Management
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Configuring automatic assignment rules for individualsConfiguring automatic assignment to support groupsConfiguring the Work Order form and templatesConfiguring work order assignmentsManaging service targets in Work Order Management
Configuring approvals
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Approval state transitionsConfiguring approval chainsConfiguring approvals for SRDs and service requestsCreating approver mappingsCreating individual and group approvers
Localizing the application
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Configuring locale fallback mechanismDeploying and verifying localized content
Migrating objects and data
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How foundation data is validatedMigrating BMC Service Request Management objects and dataMigrating data by using the Data Management Job ConsoleTip: For faster searching, add an asterisk to the end of your partial query. Example: cert*