Information
This documentation supports the 20.02 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

Work order life cycle and statuses


The work order life cycle includes several statuses or states. When a work order enters a status, a status reason can be included. Status reasons are available for some work order statuses, but not all. The following table shows the available status reasons.

Work order status

Status reason

Assigned

  • Initial Status
  • Awaiting Request Assignee

Pending

  • Client Hold
  • Client Additional Information Requested
  • Client Action Required
  • Support Contact Hold
  • Local Site Action Required
  • Purchase Order Approval
  • Supplier Delivery
  • Third Party Vendor Action Reqd
  • Infrastructure Change

Waiting Approval

Not applicable

Planning

Work not started

In Progress

Not applicable

Rejected

Not applicable

Cancelled

  • Cancelled by Requester
  • Cancelled by Support

Completed

  • Successful
  • Successful with Issues

Closed

  • Customer Close
  • System Close
  • System Close with Issues

 

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BMC Service Request Management 20.02