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This documentation supports the 20.02 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

Searching for records within an application

You can search for sets of records within an application. To do this, you can run a series of predefined searches within an application console (for example, defined searches in the Work Order Console), search all of the records using the Search form, or create and save your own custom search parameters using advanced qualifications. 

Method

Description

Predefined or custom search

Quickly find records for which you frequently search. You can create custom searches.

Searching all records

Use this type of search when you are looking for record that is not associated with your ID or your group's ID, or any time you search all of the records.

Related topics

Navigation-in-BMC-Remedy-ITSM-consoles-forms-and-modules

Search might be case-sensitive or case-insensitive depending on how the administrator has configured Full Text Search (FTS) in BMC Remedy AR System. For more information, see Configuring full text search.

Creating custom searches

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Some content is unavailable due to permissions.

Searching all records from an application console

Warning
Some content is unavailable due to permissions.

Searching all records from a hub server

Warning
Some content is unavailable due to permissions.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Service Request Management 20.02