Using

See the following topics to learn about using BMC Service Request Management and Work Order Management.

You can look up information based on your role, or browse from the complete list of topics to find the information that you need.

Quick start information by role

If your role is:	The following information is helpful:
User or requester	Navigating-the-BMC-Remedy-ITSM-interface Using-Knowledge-Base-articles-to-resolve-problems Submitting-requests Viewing-and-managing-your-requests Working-with-requests-that-require-approval Submitting-a-request-survey Reopening-requests
Request approver	Approving-or-rejecting-requests
Business manager	Using-the-Business-Manager-Console Analyzing-services-by-running-reports
Service request coordinator	Using-the-Service-Request-Coordinator-Console Analyzing-services-by-running-reports
Work order user or fulfillment worker	Using-the-Work-Order-Management-application Fulfilling-service-requests Using-social-collaboration