This documentation supports the 20.02 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

Working with logs

The BMC-Service-Request-Management-Maintenance-tool can help you access logs to troubleshoot issues you have with the installer. The tool also enables you toencrypt passwords.

The following topics are provided:

User goal

Reference topic

Opening the BMC Service Request Management Maintenance tool and viewing the installation and uninstallation log files in the log viewer.

Understanding the content of the log files.

Analyzing upgrade installation logs and understanding errors in upgrade installations for forms that are no longer used.

Running the BMC Service Request Management Maintenance tool, setting the maximum size limit for the zip file, and running the Log Zipper from the Maintenance Tool or from the command-line interface.

Viewing a Log Zipper output file with Maintenance Tool.

 

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