Viewing event commands and command parameters
To view event commands and command parameters
- From the Application Administration Console, click the Custom Configuration tab.
- From the Application Settings list, choose Foundation > Advanced Options > Command Automation Interface - Define Command Parameters, and click Open.
From the Command field on the Define Command and Command Parameters form, select an event command, and click View to open the Command form.
The following commands are available:Command
Description
BMC Service Request Management Command (inbound for application requests)
Select the appropriate inbound command from BMC Service Request Management to the registered application:
- SRM_IN_APP_REQUEST_CANCELLED — Notifies the fulfillment application that the service request is cancelled
- SRM_IN_APP_REQUEST_IN_PROGRESS — Notifies the fulfillment application that the service request is in progress
- SRM_IN_APP_REQUEST_PENDING — Notifies the fulfillment application that the service request is in pending
- SRM_IN_APP_REQUEST_REJECTED — Notifies the fulfillment application that the service request is rejected
- SRM_IN_APP_REQUEST_RESOLVED — Notifies the fulfillment application that the service request is done
- SRM_IN_APP_REQUEST_RESPONDED — Notifies the fulfillment application that the service request is responded to for SLM calculation
BMC Service Request Management Command (inbound for push application requests and updates)
Select the appropriate inbound command from BMC Service Request Management to the registered application for push application requests and updates:
- SRM_IN_PUSH_APP_REQUEST_INFO — Sends an application request information data to BMC Service Request Management from the fulfillment application
Data recognized by BMC Service Request Management is defined in the command parameters. - SRM_IN_PUSH_APP_REQUEST_OWNER — Sends an application request owner data to BMC Service Request Management from the fulfillment application
Data recognized by BMC Service Request Management is defined in the command parameters. - SRM_IN_UPDATE_SR_WORKLOG — Creates a work log entry for the service request.
BMC Service Request Management Command (outbound for application requests)
Select the appropriate outbound command from BMC Service Request Management to the registered application:
- SRM_OUT_ACTIVATE_APP_REQUEST — Notifies the application instance to start working on the request
The fulfillment application must define how to execute upon receiving this notification. - SRM_OUT_CANCEL_APP_REQUEST — Notifies the application instance that the service request is canceled
The fulfillment application must define what to do with this cancellation notification. - SRM_OUT_CREATE_APP_REQUEST — Creates an application instance in the fulfillment application
- SRM_OUT_GET_APP_REQUEST_INFO — Gets information (such as status, description, ID, cost, and so on) from the application instance that was created on the fulfillment application
- SRM_OUT_PUSH_SR_INFO — Sends service request data to the fulfillment application when a service request is created from the Service Request interface form
Specific data that is sent as part of this command is defined in the command parameters. - SRM_OUT_REOPEN_APP_REQUEST — Sends an event to fulfillment application to reopen an application request
- SRM_OUT_RESOLVE_APP_REQUEST — Sends an event to the fulfillment application to resolve the application request, such as in the case of resolving an Incident ticket using a solution record
- SRM_OUT_UPDATE_APP_REQUEST_WORKLOG — Creates a work log entry for the application request
Change Management Command (outbound for application requests)
Select the appropriate outbound command from BMC Change Management to the registered application:
- CHG_OUT_CMS_CONFMAN — Launches BMC Configuration Manager
Task Management Command (outbound for application requests)
Select the appropriate outbound command from Task Management to the registered application:
- TMS_OUT_CMS_CHKCOMPLIANCE_STATUS — Requests BMC Configuration Management Check Compliance Status
- TMS_OUT_CMS_DEPLOYMENT BMC — Launches Configuration Management Deployment Manager
- TMS_OUT_CMS_POLICYMGR — Launches BMC Configuration Management Policy Manager
- TMS_OUT_CMS_REMOTECTRL — Launches BMC Configuration Management Remote Control
- TMS_OUT_CMS_REMOTESCRIPT — Launches BMC Configuration Management Remote Script
- TMS_OUT_CMS_VERIFYTASK — Launches BMC Configuration Management Verify Task
- TMS_OUT_GET_DATA — Queries form for data