This documentation supports the 20.02 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

Defining event commands and command parameters


After defining an entry in the Application Registry form, you must define the commands and command parameters.

To define event commands and command parameters

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Advanced Options > Command Automation Interface - Define Command Parameters, and click Open.
  3. From the Define Command and Command Parameters form, click Create New Command to open the Commands form.

    def-command-params.gif

  4. To create a command and parameters, enter information in the following fields:

    Field

    Description

    Command

    Enter a name for this command.

    Direction

    Select one of the following items:

    • Inbound — Inbound from the application to the task management system
    • Outbound — Outbound from the task management system to the application

    Operation Type

    Select one of the following items:

    • Create — Creates a request
    • Get — Gets information from a request
    • Update — Updates a request

    Command Type

    Optionally select one of the following items:

    • Append — Contains a series of commands followed by a series of parameters
    • Interleave — Contains a series of alternating commands and parameters

    Description

    Enter a description.

    Selection Type

    Select Event.

    Status

    Select a status.

  5. Click Save.

 

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