This documentation supports the 20.02 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

Defining command parameters


When you configure an event command, you must also define its command parameters.

To define command parameters

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Advanced Options > Command Automation Interface - Define Command Parameters, and click Open.
  3. From the Define Command and Command Parameters form, select a command.
     Any command parameters that are defined appear in the Command Parameters table.
  4. Click Create.
  5. To specify the type of information that is pulled from the fulfillment application, enter information in the following fields:

    Field

    Description

    Command

    This information is filled in automatically.

    Parameter

    Argument passed to the event command

    Type

    Select one of the following items:

    • In — Inbound from the application to BMC Service Request Management
    • Out — Outbound from BMC Service Request Management to the application
    • Qual — Parameter is used as a qualification. For example, if the parameter name is 179 and the parameter value is 12345, CAI converts this to '179' = "123345".

    Data Type

    Select one of the following return parameters:

    • Character — 254 character length
    • Attachment — Attachment type data field
    • 0-Length Char — Character field of unlimited length

    Mode

    Optionally select one of the following items:

    • Optional — The field is optional.
    • Required — The field is mandatory.

    Status

    Select a status (for example, Active).

    Description

    Enter a useful description of the command parameter.

  6. Click Save.

 

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