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This documentation supports the 20.02 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.
Configuring the URL used with the mid tier
For status icons in My Requests and View Details to function correctly, the URL that is used to access the Request Entry console must contain the name of the current BMC Remedy AR System server for the mid tier, which is the value in the $SERVER$ variable.
