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This documentation supports the 20.02 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

Manually creating URLs to open the Request Entry console in context

If you do not use the SRS:SRCLaunchURLBuilder form to generate the URLs, you can manually create URLs for opening the Request Entry console in context.

Related topics

Opening-the-Request-Entry-console-in-context

The URLs must be formatted as follows:

http://<webServer>:<port>/arsys/forms/<ARServer>/SRS:ServiceRequestConsole/?mode=submit&F<fieldID=paramValue>&F<fieldID2=paramValue2>&F<fieldID3=paramValue3>

The variables in the URL are defined as follows:

  • <webServer> — Fully qualified name of the BMC Remedy Mid Tier system, specified in the format serverName.company.com
  • <port> — Optional port number, which is needed if the web server is not on the default port (port 80)
  • <ARServer> — Name of the BMC Remedy AR System server that contains the application
  • <fieldID> — Database ID of the field for which you must supply a value when the Request Entry console opens
  • <paramValue> — Value to populate in the field when the Request Entry console opens

For more information, see Using-context-fields-when-creating-launch-in-context-URLs.

 

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BMC Service Request Management 20.02