Automatic assignment field mappings
From: | To: | |
|---|---|---|
Field on the Assignment Configuration form | Field on Service Request form | Field on Work Order form |
Contact Company (under Organization) | Company (under Requested For) | Company (under Requested For) |
Organization (under Organization) | Organization (under Requested For) | Organization (under Requested For) |
Department (under Organization) | Department (under Requested For) | Department (under Requested For) |
Company (under Location) | Location Company (under Location Information) | Company (under Location Information) |
Region (under Location) | Region (under Location Information) | Region (under Location Information) |
Site Group (under Location) | Site Group (under Location Information) | Site Group (under Location Information) |
Site (under Location) | Site (under Location Information) | Site (under Location Information) |
Tier 1, Tier 2, Tier 3 (under Operational Categorization) | No field is mapped. | Tier 1, Tier 2, Tier 3 (under Operational Categorization) |
Tier 1, Tier 2, Tier 3 (under Product Categorization) | No field is mapped. | Tier 1, Tier 2, Tier 3 (under Product Categorization) |