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This documentation supports the 20.02 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

Associating service targets with an SRD

Click the Advanced link on the Service Levels tab if you are familiar with the BMC Service Level Management product and want to create custom or complex service targets. This link opens the Service Level Management Console and is enabled only if you have the following permissions:

  • SLM Config
  • SLM Manager
  • SLM Unrestricted Manager

Related topics

Working-with-templates
Creating-a-business-entity
Configuring-service-targets
Working-with-agreements

Associating a service target with an SRD

  1. Search for the SRD, select it, and click View.
  2. Click the SLM tab.
  3. Click Relate.
  4. In the Searching for Service Targets form enter the search criteria to retrieve the service target, and click Search.
     The service targets are listed in the Search Results column.
  5. Select the service target and click Relate Selected Record.
     The service target is listed in the Current Service Targets table on the Service Levels tab.
     You can relate multiple service targets to a single SRD.
  6. Save your SRD.


 

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BMC Service Request Management 20.02