Creating an SRD that uses the Incident PDT

This SRD uses the Incident PDT that you created in Example-of-creating-PDTs. This procedure assumes that the test SRD you previously created successfully passes the output from the change request to the two work orders.

The service request that you submit should successfully pass the contents of the Summary and Operational Categorization Tier 1 fields as output to the incident request. When you complete the incident request, the incident request should passes its output to the change request. When you complete the change request, the change request should pass its output to the two work orders.