This documentation supports the 20.02 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

Creating entitlement groups

Optionally, you can set up entitlement groups to define standard entitlement definitions that you can associate with specified groups of users.

Tip

As an alternative to setting up entitlement groups, you can create people qualifications by company, logon ID, or location (region, site group, or site).

Related topics

Enabling-entitlement

Specifying-entitlement-information-for-a-specific-SRD

To add an entitlement group

  1. In the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Service Request Management > Entitlement > Entitlement Group Management, and then click Open.
  3. In the Entitlement Group Management form, click the Create button.
  4. Select a company, and enter an entitlement group name and description.
  5. Click Save.
  6. To add a user to the group, select the entitlement group that you just added, and click the Add button under the Entitlement Group Users table.

  7. In the People Search form, select a person to add to the group, and click Select.
     The person that you selected appears in the table.

    Important

    When you add users to an entitlement group, you must flush the entitlement cache before the users can see any SRDs visible to the entitlement group. After the cache is cleared, users must reopen the Request Entry console to see any changes. For more information, see Validating-user-entitlement-to-SRDs.

 

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