Creating SRD qualifications

You create an SRD qualification to associate service request definitions (SRDs) with an entitlement rule by category, level, name, package, or advanced qualification.

To create an SRD qualification

1. Open the Entitlement Console, as explained in Creating-entitlement-rules.
2. Choose Entitlements > SRDED Management.
3. In the SRD Qualification for Entitlement form, select the status.
   The default setting is Enabled.
4. Enter a name for the SRD qualification.
5. Select one of the following options and specify the required information:
   • Category of SRD — Select a category.
   • SRD Level — Enter or select an SRD level.
   • Specific SRD — Select a specific SRD.
   • Specific Package — Select a package.
   • Advanced Qualification — Enter an advanced qualification. An advanced qualification lets you create exceptions with global SRDs. For example, you might exclude global SRDs for one specific company, such as an MSP vendor.
6. Click Save.