This documentation supports the 20.02 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

Configuring approvals for SRDs

Learn about configuring approvals for service request definitions (SRDs), approval states, and process types:

Configuring approvals for SRDs involves the following tasks:

  1. Determine whether to use the Approval Server to specify approvers for the SRD. (See Setting-options-in-the-Service-Request-Definition-Settings-form.)
  2. Create individual and group approvers. (See Creating-individual-and-group-approvers.)
  3. (Optional) Set up approval processes. (See Setting-up-approval-processes-for-your-company.)
  4. (Level approval processes only) Create approval mappings. (See Creating-approver-mappings.)
  5. Set the approvers on the Approvals tab of the Service Request Definition form. (See Defining-approvals-in-an-SRD.)
  6. (Optional) Define the customer who approves the SRD. (See Defining-SRD-customer-information.)

Important

  • The use of SRD approvals cannot be enforced. To obtain approval for an SRD before it is deployed, the Service Catalog Manager must set options on the Approvals tab when creating the SRD. In addition, if an SRD is modified after it has been approved, no re-approvals are required.
  • Approval Chain is not supported for SRD approval.

 

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