This documentation supports the 25.1 version of BMC Service Level Management.To view an earlier version, select the version from the Product version menu.

FAQ

Here are some answers to the most frequently asked questions about BMC Service Level Management.

Why am I not able to find some of the older topics of this product?

We have completely restructured the BMC Helix ITSM documentation spaces. Some of the older topics have been renamed or merged into other topics. Here is a list of most popular topics in the earlier versions of BMC Service Level Management and where you can find them in the restructured documentation space.

Older topic title

Where you can find the information now

BMC Service Level Management overview

ITIL processes

Agreement types

Overview of service targets

Using

User roles

End-to-end process

 

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