Configuring data sources for request-based and availability service targets

The following procedure describe how to configure service target data sources for custom BMC Remedy AR System applications that use request-based or availability service targets and advanced features. In a server group environment.

To configure a data source for a request-based or availability service target

1. From the Application Administration Console, choose Service Level Management > Configure Application Settings > Data Sources.

2. On the Configure Service Target Data Source form under Data Source Settings, select the Basic tab, and complete the following fields:
   
   Basic tab

   The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.
   
   

   Warning

   Note

   For CI Outage service targets, you select the fields on the AST:CI Unavailability form that will supply the data for recording outages. You can use the fields on the form supplied with BMC SLM, the AST:CI Unavailability form, or use fields on a customized form.

3. For Request-Based service targets, click the Request-Based tab, and complete the following fields:
   
   Request-Based tab

4. Click the MSP/Business Time tab, and complete the following fields.
   
   MSP/Business Time tab

5. Click the Advanced tab, and complete the following fields.
   
   Advanced tab
6. On the Administration tab, you can view the Data Source settings that have been configured. The Administration table displays the Rule Name, Status and Rule Build Status. You can modify settings by selecting the Rule Name and clicking View.