BMC Helix Digital Workplace Catalog
BMC Helix Digital Workplace Catalogis a component of the BMC Helix Digital Workplace solution that serves as a centralized repository of products and services from multiple business units including IT, HR, and Facilities. Catalog administrators configure the service catalog by designing services and workflows, building reusable questionnaires, creating promotional banners, and defining entitlements.
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The following video (3:15) provides an overview of the key capabilities of BMC Helix Digital Workplace Catalog and the product components:
Watch the YouTube video about BMC Helix Digital Workplace Catalog product overview
Catalog Curator
As a catalog administrator, use Catalog Curator, an AI agent powered by BMC HelixGPT, to create a catalog service or edit a catalog service. Enter prompts and other inputs for the service you want to create, review the summary, make real-time edits, and efficiently create a service. This AI assistant offers a solid foundation for developing your service and saves you time and effort. For more information, see Leveraging Service Catalog Curator for creating services.
You can also use Catalog Curator to create surveys. Enter your requirements as simple prompts, and the Survey Assistant generates questionnaires with translations, sets rating scales, and delivery settings.
For more information, see Creating surveys with Catalog Curator.
Satisfaction surveys
Enable organizations to collect user feedback by configuring post-request surveys for completed catalog service requests. Surveys can be customized with rating scales like CSAT or NPS, adaptable templates, and adjustable delivery frequency options. With this capability, catalog administrators can monitor service performance, measure customer satisfaction, analyze user sentiment, and encourage continuous improvements.
For more information, see Setting up satisfaction surveys for catalog services.
Service fulfillments
BMC Helix Digital Workplace Catalogintegrates with external fulfillment systems through service connectors to enable communication between the catalog application platform and the different fulfillment systems. To learn more, see Connecting-your-catalog-to-external-systems.
Enriched catalog profiles
Enhance the service catalog experience by creating profiles for service items that include:
- Multimedia carousel of videos and images to illustrate the selected service.
- Rich text descriptions with business and technical details to help users make decisions when requesting services.
- Downloadable files and links to internet and other web resources.
- Service ratings and timeline to help users evaluate solutions.
The enriched catalog profiles are displayed in the BMC Helix Digital Workplace end-user console, as shown in the following image:
Rich text formatting
Users can benefit from the text editing interface when they submit comments to service requests.
The following text customization options are available:
- Bold, Italic, and Underline fonts
- Color selection
- Text alignment
- Hyperlinks
- Numbered and bulleted lists
- Formatting options for copy-and-pasted text
- Attachment icon, drag-and-drop, and copy and paste capability for file upload
- Support for images as inline attachments
- Drag-and-resize capability to resize images within the text fields
- URI schemes
To learn more about the supported URI schemes, see Updating-the-attachment-settings-and-URI-schemes.
Comments with rich text formatting added in BMC Helix Digital Workplace are supported and retained by BMC Helix Business Workflows. These comments can be seen in request details in BMC Helix Digital Workplace Catalog and are preserved in email notifications. Catalog administrators can view and download inline attachments for inspection and further action.
However, comments are shown as plain text if RTF is not enabled in BMC Helix ITSM, and inserted images are shown as attachments.
As a catalog administrator, you can also enable end users to leverage rich text formatting in questionnaires. To learn more, see Adding-questions-to-a-questionnaire.
Catalog banners
Notify users of important information and draw attention to featured services in your catalog by using promotional banners of different sizes. You create these banners in BMC Helix Digital Workplace Catalog and add them to the catalog display in the BMC Helix Digital Workplace Admin console The banner is then visible to the end users in the end-user console.
The following image is an example of a full-width hero banner displayed in the end user console:
The following image is an example of feature banners displayed in the end user console:
Catalog service bundles
Help users select options for requested items. Service bundles can contain optional items that the user can switch on or off before submitting the request. The catalog manager can can control which optional items are included when packaging a bundle.
The following image is an example of a bundle with optional items:
Catalog filters
Provide filters to make it easier for users to browse the catalog.
The following image is an example of a category selection filter for Cloud Services:
Catalog search
Make it easier for users to find items in the catalog. Users can search the catalog for words found in the following catalog profile sections:
- Service name or title
- Service version
- Service description
- Service tags
Testing your knowledge
Check your knowledge. See if you can answer each question. Click the questions to view the answer.
Learn more
To learn more about BMC Helix Digital Workplace Catalog, refer to the following links:
Action | Reference |
|---|---|
Learn about the best practices to design a catalog. | |
Learn about the Catalog architecture. | |
Learn about the roles and permissions required to set up a catalog. | |
Learn about subcatalogs, catalog services, and fulfillments. |