Considerations for using third-party applications
As an administrator, you can integrate BMC Helix ITSM with third-party applications that BMC Helix Multi-Cloud Broker supports. Before you proceed with an integration, you must learn about the third-party application that you are integrating with BMC Helix ITSM. This information helps you to gain a better understanding of the application and the business goals you can achieve by integrating it with BMC Helix ITSM.
The following image lists the key areas of a third-party application that you should learn about:
The following table briefly describes the key areas of the application:
Area | What to learn | How does this information help |
|---|---|---|
Components and ticket types | Learn about the various components of the application and the type of tickets it supports. | You learn about the tickets and components you are integrating with BMC Helix ITSM, and the integration capabilities that you can achieve. |
Limitations | Learn about the limitations of the application that prevent you from performing an action. | You get a better understanding of the actions that you can and cannot perform in the application. |
User roles and permissions | Learn about the roles and permissions you need to access the application and perform different tasks in it. | You understand which roles and permissions you need to perform a specific task, and to access different product areas and information. |
Features | Learn about the different features that the application supports and how they work; for example, learn about how notifications work in Dynatrace. | You understand which features are available for an integration and how they work with BMC Helix ITSM functionalities. |
Information resources | Learn about the different resources from where you can get additional information about the application; for example, the official application documentation site. | You can review the documentation of your third-party application to get its relevant details. |