BMC Helix Multi-Cloud Broker 25.2

BMC Helix Multi-Cloud Broker is an add-on offering for BMC Helix ITSM that enables organizations to effectively manage IT services in a hybrid, multi-provider environment. It provides out-of-the-box integrations to address advanced service management challenges related to cloud services and to enable DevOps teams to work seamlessly with multiple applications.

Release notes and notices Updated 14 Apr 2025

Learn what’s new or changed for BMC Helix Multi-Cloud Broker 25.1, including new features, urgent issues, documentation updates, and fixes or patches.

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Date

Summary

Reference

April 15, 2025

BMC Helix Multi-Cloud Broker version 25.2 is available for SaaS customers and contains the following features and enhancements:

  • Create BMC Helix ITSM problem records from third-party applications
  • Support for additional use cases in existing integration templates
25.2 enhancements and patches
March 11, 2025Patch 1 for BMC Helix Multi-Cloud Broker 25.1 is a maintenance patch only and is available to on-premises customers.25-1-enhancements-and-patches
February 25, 2025Patch 1 for BMC Helix Multi-Cloud Broker 25.1 is a maintenance patch only and is available to SaaS customers.25-1-enhancements-and-patches

January 29, 2025

BMC Helix Multi-Cloud Broker version 25.1 is available for SaaS customers and contains the following features and enhancements:

  • Integrate BMC Helix ITSM and Azure DevOps to synchronize tickets
  • Synchronize the Description field attachments while updating a BMC Helix ITSM ticket

Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.  

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

  1. Click the Export icon in the upper-right. 1744830844926-963.png
  2. From the Export menu, select PDF.
  3. Follow the prompts for page selection and other options.
  4. Click Export.

 

Integrating BMC Helix ITSM with third-party applications by using BMC Helix iPaaS, powered by Jitterbit

As an administrator, integrate BMC Helix ITSM with third-party applications by using the out-of-the-box integration templates, powered by Jitterbit.

Integrating BMC Helix ITSM with third-party applications by using BMC Helix iPaaS, powered by MuleSoft

As an administrator, integrate BMC Helix ITSM with third-party applications by using the out-of-the-box integration templates, powered by MuleSoft.

Setting up and going live

As an administrator, perform the setup and configure BMC Helix Multi-Cloud Broker to use the out-of-the-box integration templates.

Setting up integrations by using Quick Configuration Guide

As a tenant administrator, refer this section to learn about integrating with vendor applications by using BMC Helix iPaaS and BMC Helix Integration Service.

Administering

As a tenant administrator, assign user roles and permissions, and update configurations post upgrade.

Tracking the quality of cloud services by using the Service Dashboard

As a tenant administrator, refer to this section to learn about integrating with vendor applications by using BMC Helix iPaaS and BMC Helix Integration Service.

Troubleshooting

As a tenant administrator, resolve common issues or errors, review logs, or contact Support.
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PDFs and videos

Get a list of all the videos and a PDF version of the BMC Helix Multi-Cloud Broker documentation.

Related documentation

See the documentation of products related to BMC Helix Multi-Cloud Broker.

 

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