BMC Helix Multi-Cloud Broker 23.3
BMC Helix Multi-Cloud Broker 23.3
BMC Helix Multi-Cloud Broker is an add-on offering for BMC Helix ITSM that enables organizations to effectively manage IT services in a hybrid, multi-provider environment. It provides out-of-the-box integrations to address advanced service management challenges related to cloud services and to enable DevOps teams to work seamlessly with multiple applications.
Learn what’s new or changed for BMC Helix Multi-Cloud Broker 23.3, including new features, urgent issues, documentation updates, and fixes or patches.
Tip
To stay informed of changes to this list, click the icon 
on the top of this page.
Date | Summary | Reference |
|---|---|---|
December 3, 2024 | Patch 4 for version 23.3 is available for on-premises customers. | |
November 25, 2024 | Patch 4 for version 23.3. is available for SaaS customers and contains the following enhancements:
| |
May 29, 2024 | Patch 2 for version 23.3 is available for SaaS customers and contains the following enhancements:
| |
March 22, 2024 | Patch 1 for version 23.3 is available for on-premises customers. | |
March 8, 2024 | The following templates have been upgraded to support automatic synchronization of ticket details and status updates between BMC Helix ITSMand Jira: | |
December 15, 2023 | This release includes changes to in-app help. | |
December 8, 2023 | No major enhancements. |
Tip
Ready-made PDFs are available on the PDFs-and-videos. You can also create a custom PDF.
Click here to see the steps.
The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.
Creating PDF exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF
- Click the Export icon in the upper-right.
- From the Export menu, select PDF.
- Follow the prompts for page selection and other options.
- Click Export.
As an administrator, integrate BMC Helix ITSM with third-party applications by using the out-of-the-box integration templates, powered by Jitterbit. As an administrator, integrate BMC Helix ITSM with third-party applications by using the out-of-the-box integration templates, powered by MuleSoft. | |||
As an administrator, perform the setup and configure BMC Helix Multi-Cloud Broker to use the out-of-the-box integration templates. | Setting up integrations by using Quick Configuration Guide As a tenant administrator, refer this section to learn about integrating with vendor applications by using BMC Helix iPaaS and BMC Helix Integration Service. |
As a tenant administrator, assign user roles and permissions, and update configurations post upgrade. | Tracking the quality of cloud services by using the Service Dashboard As a tenant administrator, refer to this section to learn about integrating with vendor applications by using BMC Helix iPaaS and BMC Helix Integration Service. | As a tenant administrator, resolve common issues or errors, review logs, or contact Support. |
Communities  | Developer Community
| Knowledge Base  | Videos  | Education
 | Marketplace  |
Get a list of all the videos and a PDF version of the BMC Helix Multi-Cloud Broker documentation. | See the documentation of products related to BMC Helix Multi-Cloud Broker. | ||||