This documentation supports the 22.1 and consecutive patch versions of BMC Helix Multi-Cloud Broker.To view an earlier version, select the version from the Product version menu.

Integrating

As an administrator, you can integrate BMC Helix ITSM with various third-party applications to broker, consolidate, and synchronize tickets. You can also synchronize data updates and comments, and map custom fields between the two tickets. With integrations, agents can easily collaborate with each other, get real time updates about the progress of a ticket, and efficiently manage tickets.

21.3_List of integration technologies.png

The following sections list the third-party applications with which you can integrate BMC Helix ITSM by using an integration technology.

BMC Helix iPaaS, powered by Jitterbit

BMC Helix iPaaS, powered by MuleSoft

BMC Helix Integration Service



 

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