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Troubleshooting Support group prediction issues
While configuring support group prediction, you may encounter errors. Use the following information to resolve issues:
Issue symptom
Scope
Resolution
Training data generation fails and the following message is displayed:
** Failure Reason: ERROR (8530): Error while training the service.;
IS Service Error: ERROR 8790: Unknown system error.;
Ensure that the ADE_CONNECTION is configured in BMC Helix Innovation Studio and appears on the Web API connections page.
Within the ADE_CONNECTION, verify the following configuration:
The portal details are entered in the Host name field.
Verify the details in the tenant_id, access_key, and access_secret_key headers. For more details, see Configuring the authentication credentials of REST API web services. If the ADE_CONNECTION configuration is incorrect or missing, contact the activation team or the DevOps team to reactivate the connection.
Training data generation fails, and the following message is displayed:
** Failure Reason: ERROR (8534): Error creating IS service data set descriptor.;
IS Service Error: ERROR 14065: You do not have the required Natural Language Classifier service license to perform this action.;
Multiple users face this issue.
Ensure that you have configured the following licenses:
Set the value of the HelixCognitiveAutomation license to 1.
Training data generation fails, and the following message is displayed:
** Failure Reason: ERROR (8529): Training data generation failed.; Query for creating CSV File /opt/bmc/ARSystem/db/IDGIBO1ZJAWN8AT2GQN4T2GQN4KOJT.csv for Dataset id IDGIBO1ZJAWN8AT2GQN0T2GQN0KOJJ has 0 rows which is less than minimum rows required 5
Multiple users face this issue.
Ensure that enough closed incidents are available that meet the qualification criteria for generating training data.
