Customizing the ITSM navigation bar

To customize the navigation bar by using application shell

The BMC Helix ITSM navigation bar based on BMC Helix Innovation Studio is similar to the classic Smart IT navigation bar. It is built by using the application Shell in BMC Helix Innovation Studio. An application Shell is a built-in landing page and default menu system configured for every application. For more information, see Creating and customizing application views by using Shell. You can add custom application modules, and rename, add, or delete navigation menu items to the application Shell, and change permissions for user access. 

Perform the following steps to access the application Shell:

1. Log in to BMC Helix Innovation Studio and navigate to the Workspace tab. 
2. Click Applications.
3. Click ITSM Application.
4. Click on the Navigation button at the top.
   The Application shell is displayed.
   

In the application shell, from Shell navigation in Palette, you can drag and drop a menu, menu item, or an action to the Navigation bar and customize them to your needs. For more information, see Adding navigation components to header.

All the menu items are configured to either embed the Innovation Studio (IS) views, or classic Smart IT views, or Progressive Web Application (PWA) screens in an IS view inside an iFrame component. The following table lists the views embedded in BMC Helix ITSM navigation bar.

The access to menu elements are controlled and only the users with appropriate roles and permissions can view and access the application's Shell menu elements. For example, Create > Release menu is visible only if the user has either Release User or Release Master permission. You can control the access to the custom application Shell menu elements of view components by assigning appropriate permissions to elements in the application Shell. For more information, see Controlling user access by assigning permissions to menu elements.

To apply skinning and branding to the ITSM application

As an administrator, you can rebrand the ITSM application according to your company standards and requirements by changing the colors, banners, logos, and icons.

Perform the following steps to access the styling and rebranding settings:

1. Log in to BMC Helix Innovation Studio and navigate to the Administration tab. 
2. In the Settings pane, click Application management > Skinning and branding.
   

3. In the right pane, configure the parameters for colors and logo images and save your changes.
   You can customize the application UI colors and logo to match with your company's brand colors and theme. For more information, see Customizing the skins and logo for BMC Helix Innovation Studio applications.

To setup the home page for ITSM application

In BMC Helix Innovation Studio, you can set the landing page for your ITSM application.  

Perform the following steps to update the home page path:

1. Log in to BMC Helix Innovation Studio and navigate to the Administration tab. 
2. In the Settings pane, click Application management > Application settings.
3. Click the Application ID of the application that you want to customize.
   
4. In the Edit application settings screen, update Home page path.
   
   
    

You can also add localized values for the display names of your custom application. In the Edit application settings screen, add a display name for your application and click Localize to add localized values.

To customize the view definitions

In BMC Helix Innovation Studio, a view definition is a graphical representation of an application. The BMC Helix Innovation Studio based consoles and calendar, use these view definitions or views that define the console's user interface. You can customize a view by arranging the data items in a specific order or showing only specific items. 

When Advanced Responsive Navigation is enabled, all the configurations specific to the ITSM application are available under the settings menu. You can access the views from the Manage Views section under Screen Configuration. The default out-of-the-box views are displayed inside the placeholder views in the Manage Views section. To customize the out-of-the-box views, you must create a new view by copying a default view. For more information, see Customizing Shared Ticket Console.

The following configurations specific to Knowledge are displayed under the Configuration menu in the navigation bar:

• Knowledge Template styles
• AQI Question set

When you click these, the classic Smart IT configuration screens are launched.