Enabling Advanced Responsive Navigation

The BMC Helix ITSM navigation bar based on BMC Helix Innovation Studio offers a user-friendly interface that provides quick access to various modules and functions by organizing tools and options in a logical and accessible manner. It is designed to significantly improve user experience and efficiency. The key features are:

  • Customization and configuration options: Tailor the navigation bar to your specific roles and preferences. Add custom application modules, and rename, add, or delete navigation menu items by using BMC Helix Innovation Studio.
  • Performance Boost: The load time for the BMC Helix Innovation Studio based asset console, ticket console, and calendar is comparatively less than that of the classic Smart IT navigation bar.
  • Responsive Layout: The navigation bar is responsive to screen sizes. As the screen size reduces, the menu changes from a horizontal layout to a hamburger menu. When you click the hamburger menu, the navigation bar is displayed vertically. 

Related topics

Rebranding-BMC-Helix-ITSM-on-the-Universal-Client

Customizing-the-ITSM-navigation-bar

Migrating-Smart-IT-Branding-App-name-Landing-page-and-custom-URL-actions-to-the-Innovation-Suite

 

Enhancement blurb.png

 

 

As a system administrator, you can enable the BMC Helix ITSM navigation bar based on BMC Helix Innovation Studio by enabling Advanced Responsive Navigation.

Advanced Responsive Navigation is a configuration setting that enables the BMC Helix Innovation Studio based BMC Helix ITSM navigation bar. It also seamlessly migrates your existing Smart IT branding, app name, landing page, and custom URL actions to the Innovation Suite with just a single click. For more information, see To enable or disable Advanced Responsive Navigation.

 

Before you begin

 

To enable or disable Advanced Responsive Navigation

Important

Before you make any changes, make sure that you understand all the effects of enabling or disabling the advanced responsive navigation.

To enable Advanced Responsive Navigation

  1. From Smart IT navigation bar, select Configuration > Innovation Studio Configuration.
  2. In the Settings pane, select Common Configurations > Advanced Responsive Navigation.
  3. Click Enable to enable Advanced Responsive Navigation.

    Advanced Responsive Navigation_Enable.png

The following changes are implemented when you enable Advanced Responsive Navigation:

Important

  • You must re-login after you enable or disable Advanced Responsive Navigation.
  • Openfire chat is not supported. To use openfire chat, disable Advanced Responsive Navigation.
  • When you click on any hyperlinks in Smart Reporting, you will be redirected to the classic Mid Tier interface instead of the classic Smart IT interface. To use Smart Reporting effectively, disable Advanced Responsive Navigation.
  • Users with administrator permissions can see the Create option to create a new ticket type. However, only the users with appropriate permissions can create a ticket. For example, you will get an error when you click Create > Release menu, if you don't have either the Release User or Release Master permission. 

To disable Advanced Responsive Navigation

In the BMC Helix ITSM navigation bar based on BMC Helix Innovation Studio, all the configurations specific to the ITSM application are available under the settings menu.

  1. From the menu bar, click the settings image-2025-1-21_10-24-11.pngicon.
  2. In the Settings pane, select Common Configurations > Advanced Responsive Navigation.
  3. Click Disable to disable the Advanced Responsive Navigation.

    Settings_IS.png

The following changes are implemented when you disable Advanced Responsive Navigation:

  • The enableISNavbar CCS parameter is set to false in the global settings (*) of the com.bmc.arsys.smartit component in Centralized Configuration.
  • The Smart IT URLs in custom BMC Helix Innovation Studio custom views are reverted.

Important

When you enable Advanced Responsive Navigation, the enableISCalendar CCS parameter is set to true in the global settings (*) of the com.bmc.arsys.smartit component in Centralized Configuration. After you disable Advanced Responsive Navigation, you must manually set the enableISCalendar CCS parameter to false to disable the BMC Helix Innovation Studio based ITSM Calendar.

 

 

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