Administering
As an administrator, you can use the information in this table to manage and maintain BMC Helix ITSM after it is installed, and to ensure that it is available to end users.
Configuring
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Configuring accent-insensitive search for a fieldConfiguring accent-insensitive search for a fieldConfiguring accent-insensitive search for a fieldConfiguring assignmentsConfiguring assignmentsConfiguring assignmentsConfiguring cost centersConfiguring cost centersConfiguring cost centersConfiguring cost centersConfiguring cost centersConfiguring cost centersConfiguring date and time formatsConfiguring date and time formatsConfiguring date and time formatsConfiguring file attachmentsConfiguring file attachmentsConfiguring file attachmentsConfiguring flashboardsConfiguring flashboardsConfiguring flashboardsConfiguring flashboardsConfiguring flashboardsConfiguring flashboardsConfiguring templatesConfiguring templatesConfiguring templatesConfiguring ticket reviewConfiguring ticket review
Managing data
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Access control for ticket dataAccess control for ticket dataAccess control for ticket dataAccess control for ticket dataCreating and modifying People dataCreating and modifying People dataCreating and modifying People dataCreating and modifying People dataCreating and modifying People dataCreating and modifying People dataData ManagementData ManagementData ManagementData ManagementData ManagementData ManagementLoading Foundation data by using Data ManagementLoading Foundation data by using Data ManagementLoading Foundation data by using Data ManagementLoading Foundation data by using Data ManagementLoading Foundation data by using Data ManagementLoading Foundation data by using Data ManagementSetting up and modifying Foundation data by using Application Administration ConsoleSetting up and modifying Foundation data by using Application Administration ConsoleSetting up and modifying Foundation data by using Application Administration Console
Setting up
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Enabling accessibility in BMC Helix ITSMEnabling accessibility in BMC Helix ITSMEnabling and customizing Shared Ticket ConsoleEnabling and customizing Shared Ticket ConsoleEnabling and customizing Shared Ticket ConsoleEnabling mapsEnabling mapsEnabling mapsPromoting configurations and customizations across environmentsPromoting configurations and customizations across environmentsPromoting configurations and customizations across environmentsPromoting configurations and customizations across environmentsPromoting configurations and customizations across environmentsPromoting configurations and customizations across environmentsReconciling customized views after the upgradeReconciling customized views after the upgradeReconciling customized views after the upgradeResetting the default currency fieldResetting the default currency fieldResetting the default currency fieldSetting configuration parameters in BMC Helix ITSMSetting configuration parameters in BMC Helix ITSMSetting configuration parameters in BMC Helix ITSMTip: For faster searching, add an asterisk to the end of your partial query. Example: cert*