This documentation supports the 23.3 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

Viewing active users

The Active User Report is a web report displaying information about the active users in your BMC Helix ITSM environment, during a specified period of time. Users are considered active when they log in to BMC Helix ITSM. Use this report to find out how many users in your organization are actively using BMC Helix ITSM.


Related topics

Reviewing active users in the Digital Workplace online documentation.

Overview of the Active User Report

The following table provides an overview of the Active User Report:


Example scenario of using Active User Report

Allen is a BMC Helix ITSM administrator and he wants to review how many users in his organization are actively using BMC Helix ITSM. Allen uses the Active User Report and specifies a date range for last six months to generate the report. The report shows the total active users on all types of devices are 1900. With this information, Allen concludes that in the past six months, out of a total 2000 users, 1900 users actively used BMC Helix ITSM, while 100 users were not active. Allen exports the report to a CSV format and uses it as a compliance and audit report.


To view the Active User Report

Important

Before you begin:

  • Make sure that you are a member of the Admin permission group.
    • The report is available by default to the Admin users. You do not need any additional configurations to view the report.
    • You can view the data only for your own tenant.
    • In a clustered BMC Helix ITSM environment, you can view the data only for the current tenant.
  •  Ensure that the Administration Console is accessible.
  1. Click Configuration > Admin Console Configuration.
  2. Navigate to More (More.gif)> Reports.
  3. (Optional) To filter the report, specify a start date, an end date, or both, and click Submit Date.
  4. (Optional) To clear the date range and return to the default view of the report, click Clear.
  5. (Optional) To export the report to a CSV format and save it locally, click Export to CSV.
    Report.gif


 

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