Setting up multitenancy in BMC Helix ITSM
Overview of multitenancy
Multitenancy is a software architecture approach in which a single application instance serves multiple tenants.
A tenant is a group of users who share common access with specific privileges to the application. In a multitenant architecture, tenants' data is isolated from each other, ensuring privacy and security while sharing the same hardware and software resources.
Multitenancy also means that users select the appropriate company from the Company field instead of a single company being the default value. Use multitenancy to achieve the following goals:
- Control data access in a hosted environment. For example, in your service provider environment, you use a single instance of BMC Helix ITSM for multiple companies, with the data for each company hidden from the other companies.
- Control access to configuration items, incidents, known errors, broadcast messages, categorization, summary definitions in BMC Service Request Management or Requester Console, and so on.
- Segregate data and restrict access. BMC Helix ITSM performs access restrictions primarily on ticketing forms, such as incidents, problem investigations, change requests, and asset records.
The definition of multitenancy in BMC Helix ITSM is tied to the company and the support group data segregation approach.
To learn more, see the following topics:
You can use the information in this table to understand multitenancy in BMC Helix and also perform various tasks to implement multitenancy.
Task | Reference |
|---|---|
To learn about various user roles in a BMC Helix multitenant environment and the BMC Helix interfaces that the MSP tenants can interact with. | |
To learn about the onboarding process for MSPs | |
To submit requests for additional services |