Clearing the server cache
The Smart IT server stores certain types of configuration data from BMC Helix ITSM in cache for quick access. After you change configuration options, such as the list of allowed attachments, the BMC Helix ITSM cache must be reinitialized for the changes to take effect. The cache is initialized during server startup, or whenever the cache is cleared.
By default, the cache is cleared automatically every 30 minutes, or when the Smart IT server is restarted. Alternatively, you can use the following procedures to clear the cache immediately.
To clear the cache
From the Smart IT installation directory/tenant-config directory (Linux) or C:\Program Files\BMC Software\Smart_IT\Smart_IT\tenant-config (Windows) on the primary BMC Helix ITSM server, issue the following command:
../java -jar ../tenant-config-<version>-jar-with-dependencies.jar -server server/smartit
-username username -password password -tenantName tenant_ID clearSmartITCache global
The placeholders in the command are defined as follows:
Parameter | Description |
|---|---|
server | The fully qualified domain name of the Smart IT server, such as http://server1.ourdomain.com:80. |
username | The AR System administrator user name. |
password | The AR System administrator password. |
tenant_ID | The tenant ID such as 000000000000001 (default) or 000000000000002. In a single tenant environment, use 000000000000001. |
To clear the cache by using the Refresh Server Cache button
- Navigate to Screen Configuration.
- Click Refresh Server Cache.