Setting up and going live
Configuring BMC Helix ITSM and related settings
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Adding a private queue port number for Software License ManagementApplying system settingsConfiguring a default home pageConfiguring automatic creation of Digital Workplace Catalog service requests from fulfillment ticketConfiguring cost centersConfiguring flashboardsConfiguring notifications for people recordsConfiguring social collaborationConfiguring support group assignmentsConfiguring the appquery plugin for a private RPC server queueConfiguring the Distributed Server Option service for BMC Helix ITSMCreating default application preference recordsCustomizing the out-of-the-box survey notification URLDefining an application administratorEnabling and configuring Service Context for BMC Helix ITSM applications
Configuring Email and notification settings
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Configuring default notification preferencesConfiguring email-based approvalsConfiguring notificationsConfiguring notifications for people recordsConfiguring the Email Rule EngineConfiguring the Notification EngineDisabling notifications
Configuring the BMC Helix ITSM console
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References for configuring BMC Helix ITSM applications
- Setting up and modifying Foundation data by using Application Administration Console
- Configuring BMC Service Request Management
- Configuring Incident Management
- Configuring Problem Management
- Configuring Change Management
- Configuring Release Management
- Onboarding and implementing BMC Service Level Management
- Configuring the Task Management System
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