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Information
This documentation supports the 21.3 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.
Mapping Knowledge Management roles to permissions
The following table maps BMC Helix ITSM: Knowledge Management user roles and KCS user roles to permission groups:
Role
Permission groups
BMC Knowledge Management user roles
Knowledge Manager
Knowledge Admin
Knowledge Subject Matter Expert (SME)
Knowledge User
Knowledge Application Administrator
Knowledge Config
KCS user roles supported in BMC Knowledge Management
BMC Knowledge Management user roles and KCS user roles are mutually exclusive. At one time, a user can have either a BMC Knowledge Management user role or a KCS user role.
