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This documentation supports the 21.3 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

Mapping Change Management roles to permission groups

In Remedy Change Management the Change Approver, Change Coordinator, Change Manager, and Customer Representative user roles are mapped to the following permission groups:

Related topics

Change-Management-user-roles-and-permissions


Role

Permission groups

Change Approver

  • Incident Viewer
  • Problem Viewer
  • Infrastructure Change Viewer
  • Release Viewer
  • Contract Viewer
  • Asset Viewer
  • Knowledge Viewer

Functional role required:

You must assign the following functional role to the user in addition to the permissions:

  • Infrastructure Change Approver

You can give this functional role to anyone who approves changes. It applies to all roles.

Change Coordinator

  • Infrastructure Change User
  • Incident User
  • Problem User
  • Release Viewer
  • Contract Viewer
  • Asset Viewer
  • Knowledge Viewer

Functional role required

You must assign the following functional role to the user in addition to the permissions:

  • Infrastructure Change Coordinator

Change Manager

  • Infrastructure Change User
  • Incident User
  • Problem User
  • Release Viewer
  • Contract Viewer
  • Asset Viewer
  • Knowledge Viewer

Functional role required

You must assign the following functional role to the user in addition to the permissions:

  • Infrastructure Change Manager

Customer Representative

  • Task User
  • Infrastructure Change Viewer
  • Incident Viewer
  • Problem Viewer
  • Release Viewer
  • Contract Viewer
  • Asset Viewer
  • Knowledge Viewer

 

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BMC Helix ITSM 21.3