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This documentation supports the 21.05 version of BMC Helix ITSM. To view an earlier version, select the version from the Product version menu.

Mapping Problem Management roles to permission groups

In Problem Management, the Problem Coordinator user role is mapped to the following permission groups:

Related topics

Problem-management-user-roles-and-permissions


Role

Permission groups

Problem Coordinator

  • Problem User
    Give this individual Master permissions if they need full access to Problems, Known Errors or Solutions.
  • Incident Viewer
  • Infrastructure Change Viewer
  • Release Viewer
  • Contract Viewer
  • Asset Viewer
  • Knowledge User

Functional Role required:

You must assign the following functional role to the user in addition to the permissions:

  • Problem Coordinator



 

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BMC Helix ITSM 21.05