Mapping Incident Management roles to permission groups

Service Desk Analyst

• Incident Master
• Problem Viewer
• Infrastructure Change Viewer
• Release Viewer
• Contract Viewer
• Asset Viewer
• Knowledge User

Specialist

• Incident User
• Problem User
• Infrastructure Change Viewer
• Release Viewer
• Contract Viewer
• Asset Viewer
• Knowledge User

Group
Coordinator

• Incident User
  You can give a user Master permissions if full access to Incidents is required.
• Problem User
  Give this individual Master permissions if they need full access to Problems, Known Errors or Solutions.
• Infrastructure Change User
• Release Viewer
• Contract Viewer
• Asset Viewer
• Knowledge Viewer

Operator

• Incident User
• Problem Viewer
• Infrastructure Change Viewer
• Release Viewer
• Contract Viewer
• Asset Viewer
• Knowledge Viewer

Operations
Manager

• Incident User
• Problem Viewer
• Infrastructure Change Viewer
• Release Viewer
• Contract Viewer
• Asset Viewer
• Knowledge Viewer

On-Duty
Manager

• Incident User
• Problem Viewer
• Infrastructure Change Viewer
• Release Viewer
• Contract Viewer
• Asset Viewer
• Knowledge User